Over 78% of Firstbank’s customer transactions are through self-service channels

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Firstbank, Nigeria, Digital marketing, eChannel

 

The Managing Director/Chief Executive Officer, First Bank of Nigeria Limited, Adesola Adeduntan has posited that Firstbank currently processes over 78 per cent of its customer transactions through self-service channels.

This is even as Firstbank has emerged as the first financial institution in Nigeria and West-Africa to issue 10 million cards to customers across the sub-region.

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“Firstbank currently processes over 78 per cent of its customer transactions through self-service channels,” Adeduntan said in a statement in Lagos.

He noted that this feats were achieved because customers have become more technology savvy, promising that Firstbank will continue to encourage this attitude with a commitment to delivering world class service.

“We will work to ensure optimal performance and availability of all our alternative channels, to meet and exceed the expectations of our customers,” he assured.

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