Telecom: NCC partners CPC to treat consumers’ complaints

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NCC, CPC, NIgeria, Sunday Dare, Babatunde Irukera
L-R; Sunday Dare, Executive Commissioner Stakeholder Management, Nigerian Communications Commission; Ismail Adedigba, Deputy Director Consumer Affairs Bureau NCC and Bako Wakil, Head Technical Standards and Network Integrity Nigerian Communications Commission

 

The Nigerian Communications Commission (NCC) and the Consumer Protection Council (CPC) have sealed a partnership deal to jointly address telecom consumers’ complaints, especially those that have to do with dropped calls.

In a statement jointly signed by the Executive Commissioner Stakeholders Management (ECSM) Mr . Sunday Dare, of the Nigerian Communications Commission and the Director General Of the Consumer Protection Council, Babatunde Irukera, the two regulatory agencies noted that, apart from dropped calls, the partnership will also deal with other unwholesome practices by telecommunications network operators in Nigeria.

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Already, the two agencies have announced the commencement of a joint regulatory inquiry into consumer issues in the Telecommunication industry.

The joint inquiry, which is in furtherance of the partnership with relevant security agencies is in part on account of the incessant and continuing dissatisfaction and complaints by consumers of telecoms services. It is also in part a response to a resolution of the Senate of the National Assembly, requiring investigation and remedial measures of vital services issues and grievance by the consumer. Both NCC and CPC intend to keep abreast of this important issue to ensure enhanced operations and customer satisfaction.

The expected outcomes is to address the challenges and ensure the provision of better services, more transparent charges and increased customer satisfaction and, service responsiveness by the telecommunications operators.

An inaugural meeting of the joint investigative committee for response to the letters from National Assembly held on 10th September 2018 at the NCC Head Office Abuja. The NCC and CPC earlier met on the 2nd of July 2018 to tackle the increasing rate of dropped calls and other unwholesome practices by the operators.

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