In furtherance of its commitment to protect, inform and educate the telecom consumer, the Nigerian Communications Commission (NCC), yesterday took one of its consumer engagement programmes to the city of Calabar, South-South Nigeria.

The event, held in Calabar and organized by the Commission’s Consumer Affairs Bureau is a monthly programme that stands as a platform for consumers to engage with telecom service providers and seek redress for unsatisfactory services.

This edition was focused the roles of telecom consumers in mitigating the effects of cybercrimes.

According to Ismail Adedigba, Head Information and Reference at NCC’s Consumer Affairs Bureau, what consumers need to do to prevent being victims of cybercrimes, is to to protect their personal information, particularly their passwords, and to restrained from sharing Too Much Information (TMI) on social media platforms which can be ‘leveraged’ by criminals to attack people and their families.

Adedigba informed the participants that NCC already instituted a process to establish an industry Internet Code of Practice for Internet service providers in the country, adding that series of consumer-centred programmes are also being implemented by NCC to ease the quality of telecom customers’ experience.

These initiatives and programmes include information and education on Phone Etiquette, Child Online Protection, Electromagnetic Field (EMF) discourse, Mobile Number Portability (MNP), Obligations of Service Providers to telecom consumers, the Role of NCC in Consumer Protection, Procedure for Lodging Complaints, Consumer Bill of Rights, Do Not Disturb (2442) Code, and the 622 Toll Free Line provided by NCC which consumers can call to escalate unresolved complaints earlier reported to the service providers.


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