In a bid to deliver efficient and effective services that will ultimately give patients great experiences and outcomes, many health care providers in Africa, have today turned to a new technology platform designed by Converge Solutions and the SAP Co-Innovation Lab.

The solution, which is specifically designed for the African healthcare market, helps improve healthcare operational efficiency and automate back-office operations.

“Healthcare providers are under increasing pressure to deliver improved patient experiences and streamline their operations with mounting financial constraints. The answer to affordable, improved patient care is not always more staff, controls or administrative processes, but greater adoption of technology that aids automate and simplifies, allowing more effective use of available resources,” said Johann Joubert, CEO at Converge Solutions.

Joubert argues that modern healthcare organisations, especially in Africa simply cannot function optimally without applying technology as a key enabler of their operations. Thus, the co-deployment of an innovative, modern SAP IS-H and Cerner offering to create a fit-for-purpose solution for the African healthcare market.

The healthcare solution was developed partly through a co-innovation exercise held in collaboration with the SAP Co-Innovation Lab, a global network of SAP product and innovation labs found in 16 locations worldwide, including Johannesburg.

The SAP Co-Innovation Lab creates a platform for local SAP partners and customers to minimise the risk associated with large-scale innovation projects built on SAP technologies and solutions. According to Rudi de Louw, Head of the SAP Co-Innovation Lab at SAP Africa, the healthcare solution developed by Converge fills a very clear gap in the local healthcare industry’s digital transformation efforts.

“Working with Johann and his team, we identified a clear opportunity to offer a fit-for-purpose solution for the African healthcare market, with an initial focus on South African organisations. Thanks to the scalability of the solution through SAP’s infrastructure, and the Converge team’s expert knowledge of the African healthcare industry, it came as no surprise to see Converge’s enhanced versions of the solution already being adopted by healthcare organisations in other African markets,” he said.


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