The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof. Umar Danbatta has highlighted some of the initiatives that the Commission is deploying to protect and empower consumers of telecom services.

Some of such mechanisms, according to Danbatta are the declaration of 2017 as the Year of the Consumer, the introduction of the Do-Not-Disturb (DND) 2442 Short Code, the introduction of the NCC toll-free Number 622; the stringent provisions of Subscriber Identification Module (SIM) Registration Guidelines, issuance of direction on forceful subscription and data roll-over.

The former University lecturer, who highlighted these initiatives in an interaction with senior editors and publishers in Abuja last week, also include the constitution of a multi-sectoral committee on e-fraud, revision of the consumer complaints, and service level agreements (CC/SLA) for prompt resolution of consumer complaints by the Mobile Network Operators (MNOs).

“We believe the consumer is the king. So we decided to design various consumer-centric initiatives to strengthen consumer protection and empowerment in the last five years,” he said.

He reiterated NCC’s commitment towards delivering on its mandate of ensuring the quality of service to the consumers, driving investment and boosting healthy competition in the industry as enshrined in the Nigerian Communications Act (NCA), 2003.


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