Author: ITPulse

…. The World Bank predicts that late payments cost the global economy over $40billion every year Payment delays pose significant challenges for businesses across Africa. Maintaining a steady cash flow is essential for business growth and sustainability, making it crucial to address late or non-payments from customers.  So, how can SMEs effectively prevent payment delays? Let’s explore five actionable strategies to keep revenue flowing smoothly. Streamline Payment Processes Smoother payment experiences lead to prompt payments. Simplifying the payment process for customers by offering multiple payment options enhances convenience and reduces the likelihood of delays. It is important to note that…

Lifi.net, a fast-growing internet service provider, has attained internet speed that is many times faster than the documented average internet speed in Nigeria as at January 2024. The latest disclosure by LIfi.net shows that the company now delivers up to 500 megabits per second (mbps) internet speed in unlimited services provided to homes and offices. This is higher than the country’s average internet speed of 26.74mbps. As the internet subscriber base increased in Nigeria and hit 161.68 million in January, the quality of internet service provided by operators to their users still constitutes concerns as the 2G network which has…

MTN Nigeria Communications Plc and the School of Media & Communications, Pan-Atlantic University have announced a call for applications from qualified media practitioners to participate in the 3rd edition of the MTN Media Innovation Programme (MTN MIP-3), which will commence on May 20, 2024, at the Main Campus of the Pan-Atlantic University, Ibeju-Lekki, Lagos. MTN Nigeria in collaboration with the School of Media and Communication, Pan-Atlantic University, launched the Media Innovation Programme (MTN MIP) in 2022 to enable media practitioners to gain deeper insight into the ever-evolving media landscape. The six-month, fully-funded certificate fellowship, which includes a study visit to…

By Cynthia Alabi The fintech industry is evolving, leaving behind traditional customer service models in favour of a more dynamic and proactive approach: customer obsession. In this new era, FinTech companies can no longer afford to merely solve problems as they arise. With new players entering the industry every day, the key to standing out lies in hyper-focusing on exceptional customer experiences that anticipate needs and exceed expectations. A report by Zendesk defines customer obsession as placing customer needs at the core of every decision. “Companies that master customer obsession focus on the things they can do every day to…

Elvis Eromosele Nigeria is a complex country. It is facing significant challenges across nearly every sector. Today, the confluence of rising insecurity, galloping inflation, and diminishing productivity has plunged the nation into an economic quagmire. As prices soar and manufacturers shutter their operations, the imperative for decisive action to foster economic recovery and stability has never been more urgent. The urgency is palpable. Government business as usual would not cut. It is time that the government explore how a forward-focused approach can serve as a beacon of hope, guiding the government in charting a path toward sustainable economic rejuvenation. Experts…

…. The data centre giant growing a digital ecosystem on the Lagos Mainland   In Africa’s ever-evolving digital ecosystem, Rack Centre holds a pride of place as the only carrier and cloud-neutral Tier III Constructed Facility Certified data centre in West Africa. The company, operating in Nigeria, focuses on providing best-in-class data centre colocation services and unlimited internet exchange interconnection and peering between carriers and customers. Nigeria is one of Africa’s key entry points for global telecommunications, content and cloud players, with about 85 million Internet subscribers, more than any country in the region or Europe. The interconnection metrics in the…

As the use of operational technology (OT) and the Internet of Things (IoT) grows, so too does the threat landscape. Without releasing it, many businesses may have thousands of unknown access points ready to be exploited by cybercriminals. Jayson Pieterse, Sales Manager at TXOne, explores the different risks organisations face. With the growth in digital transformation of businesses, there has been an increase in tools and tech solutions that allow for greater connectivity. From cloud and artificial intelligence to operational technology (OT) and the Internet of Things (IoT), businesses are more connected than ever before. And while these tech advancements…

As part of efforts geared toward expanding its corporate mobility and employee transportation services across the African continent, Treepz, Africa’s leading corporate mobility startup has decided to unveil a fresh new look website.  The new website boasts of a sleek, user-friendly interface with added features to better showcase its range of services for companies looking to efficiently and sustainably move employees and clients in major African cities. From on-demand employee shuttles, and school bus solutions to intra-city group trips for events and conferences, Treepz is positioning itself as an all-in-one corporate transportation provider. Commenting on the new development, Onyeka Akumah,…

…. Tasks Payments System Operators on the Need for Consumer Education The Chairman of the Committee of Chief Information Security Officers of Nigerian Financial Institutions (CCISONFI), Mr. Festus Amede, has identified Data Minimization Principles, User Consent and Control, as well as Compliance with Privacy Regulations as important elements in protecting privacy in payments. Amede who was represented by an executive member of CCISONFI, Mr. Olusola Odediran (also, the Chief Information Security Officer) Nigeria Inter-Bank Settlement System (NIBSS), spoke during his keynote presentation at the maiden edition of Payments Forum Nigeria (PAFON 1.0) held at Oriental Hotel, Lagos on Thursday. His…

Several business entities, especially from the financial sector joined Google West Africa at a roundtable to discuss the shift towards privacy-first marketing as third-party cookies are phased out. Those identified at the roundtable include FairMoney, Konga, Mondelez, Stanbic IBTC, and Zenith Bank. These business entities recognize the fact that building consumer trust is essential in a world that increasingly values privacy, especially in this new era, where adapting marketing strategies to be more privacy-focused is not just a necessity but a strategic move toward building sustainable customer relations. Speaking at the roundtable, Felicia Otolorin, Senior Industry Lead, West Africa, Google…