Author: ITPulse

By Barbara Gjurasin As customer demand for richer engagement with brands continues to grow, it is becoming crucially important for banks to be where their customers are, ensuring that they are more accessible, diligent and responsive to ever-evolving customer needs. The increasing customer shift to online banking has spurred the need for banks to digitally transform and remain innovative to maintain a competitive edge. According to Statista, Nigeria had 73.2 million active bank customers in 2019, with a growth rate of around 10 million per year. Currently, it is estimated that the country has about 100 million active banking customers.…

The Nigerian Communications Commission (NCC) has listed nine measures to guard against damaging, Malware called Flubot, which it yesterday alerted millions of Nigerian telecom consumers of existence, stressing that the malware poses high-risk and extremely-damaging. The measures, according to NCC are as follows: Do not click on the link if you receive a suspicious text message, and do not install any app or security update the page asks you to install. Use updated antivirus software that detects and prevents malware infections. Apply critical patches to the system and application. Use strong passwords and enable Two-Factor Authentication (2FA) over logins. Back-up…

At a time when cross-border trading is high on the agenda with the African Continental Free Trade Area (AfCFTA) agreement, Dr. Oluseyi Akindeinde, the Chief Technical Officer of Digital Encode Limited, believes that the adoption of blockchain for payments will even fast-track the achievement of the trade agreement’s objectives. Highlighting the advantages of the blockchain for payment at Africa Tech Alliance Forum (AfriTECH2021) held in Lagos on Wednesday, October 13, 2021, Akindeinde said that it reduces the risk of corruption and transaction costs. The CTO of Digital Encode, an information security management, and compliance advisory company, cited an example of…

The National Information Technology Development Agency (NITDA) has announced the postponement of 2021 Digital Nigeria Conference, Exhibition and Awards, which was scheduled to hold between 25th October – 27th October, 2021 in Abuja. Though, no official reason was given for the postponement, a statement signed Mrs. Hadiza Umar, Head, Corporate Affairs and External Relations at NITDA, stated that a new date for the event would be communicated in no distant future. “The Federal Ministry of Communications and Digital Economy and Parastatals under its supervision regret to announce the postponement of 2021 Digital Nigeria Conference, Exhibition and Awards. The event which…

For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of exceptional CX (customer experience). It came swiftly with playbooks being written and rewritten depending on what leaders were learning from government authorities, medical professionals, and from their own employees. Thus, CX innovation is now more than merely a topic for conferences; it is a necessity for survival for people-centric organizations. And this newfound need means that many customer experience trends are very quickly developing and…

Research and advisory group, Omdia has found out that only 14 percent, representing 21 operators of 5G networks have reached 10 percent subscriber penetration globally even as 147 operators had launched 5G by the end of June 2021. The 10 percent in-network penetration, according to Omdia analysts is a key milestone for 5G adoption, arguing that that this is the point at which 5G appears to begin to have a positive impact on mobile revenues. “We can only speculate about the impact of 5G on service providers until the technology reaches a certain critical mass beyond early adopters. Only South…

The Nigerian government through the office of the National Information Technology Development Agency (NITDA) at the 41 edition of the Gulf Information Technology Exhibition (GITEX) in Dubai, United Arab Emirates showcased nine budding innovative technology-driven startups with solutions to technology issues. Presenting their products and services to the global audience, the startups demonstrated the innovative behind the products and the challenge being addressed by the solutions to government departments and international tech players and visitors from the world to the event, considered as the biggest tech exhibition event in the world. The nine start-ups from Nigeria were selected by a…

Juniper Research, the organizer of the annual Future Digital Awards for telco Innovation has released portal to apply for this year’s event. They have also released categories for the awards aim to reward the most innovative vendors and solutions in the fast-paced mobile communications market. These This year’s Telco Innovation Future Digital Awards cover the following categories: Enterprise Telco Innovation Best Carrier Billing Solution (Platinum & Gold) Best Steering of Roaming Solution (Platinum & Gold) Best RCS Provider (Platinum & Gold) Best Mobile Video Solution (Platinum) Best CCaaS (Contact Centre-as-a-Service) Solution (Platinum & Gold) Best Conversational AI Solution (Platinum &…

A research titled ‘Digital Education in Covid Era’ has revealed that eight in ten children in Nigeria representing 84percent, who switched to remote learning due to the pandemic prefer in-person education. The research done by Kaspersky and aimed at evaluating student performance during enforced distance learning shows that children complained about a lack of in-person communication with their peers between classes. It also shows that many respondents dislike learning online because of having to spend so much time in front of a screen (60%) and frequent technical problems (67%). For 29% of students, it is more difficult to understand educational…

By Sharon Shea Before jumping feet-first into the cloud, understand the new and continuing top cloud security challenges your organization is likely to face — and how to mitigate them. All the major promises of the cloud — improved IT efficiency, flexibility and scalability — come with one major challenge: security. Many organizations can’t delineate where cloud service provider (CSP) responsibilities end and their own responsibilities begin, opening them to numerous vulnerabilities. The increased expansiveness of the cloud also increases an organization’s potential attack surface. To further complicate the matter, traditional security controls often don’t fulfill cloud security needs. To help companies…