Facebook Twitter LinkedIn RSS
    Trending
    • Samsung raises smartphones’ bar with launch of Galaxy Z Fold7, Flip 7 and Flip 7R
    • Jumia replatforms its retail media program to Mirakl Ads to enhance marketplace advertising
    • Nigeria targets 95% digital literacy by 2030
    • The $200 billion quest for reliable electricity, By Elvis Eromosele
    • A2P messaging license to cost N10 million, NCC announces
    • Nigeria Innovation Summit unveil agenda for 10th Conference
    • Vesti to host over 1,500 entrepreneurs, investors, and diaspora leaders at Prosper Conference 2025
    • PalmPay takes on Nigeria’s 90% insurance gap
    Facebook Twitter LinkedIn
    ITPulse.com.ngITPulse.com.ng
    • News
    • Interviews
    • Blogs
    • Analysis
    • Opinion
    • Videos
    • Press Releases
    • Pictures
    • Advertise
    ITPulse.com.ngITPulse.com.ng
    Home»News»Renmoney improves Customer Relationship Management with Freshworks support
    News 2 Mins Read

    Renmoney improves Customer Relationship Management with Freshworks support

    mmBy ITPulseJanuary 28, 2019
    Facebook Twitter WhatsApp Pinterest LinkedIn Reddit Tumblr Email
    Share
    Facebook Twitter LinkedIn Pinterest Email

    Nigeria’s Renmoney, which provides convenient loans, savings and fixed deposit products to Nigerians has deployed Freshworks customer engagement software to improve its customer service engagement.

    The Fintech company had in last year delivered over 95,000 loans to individuals and small businesses via its website, contact centre, agent network and branches. These interactions were made across multiple channels, which created complexities that made it challenging to maintain a holistic view of each customer.

    “Using multiple solutions to handle customer data was significantly affecting our ability to scale and serve more customers. We needed a solution that would meet our needs without introducing complexity,” said Oluwatobi Boshoro, CEO of Renmoney.

    He added that with Freshworks, Renmoney have readily available CRM data which will allow it to achieve best-in-class customer support. “We’re passionate about leveraging the best tools available to make our internal processes smoother, while increasing convenience for our customers,” he added.

    Freshworks customer engagement software provides Renmoney with a comprehensive view of customers contacting the business and a platform to leverage that information to personalize customer interactions across all channels. Before the integration, Renmoney relied on multiple tools for customer support and was looking to transition to one dedicated and dependable support and CRM tool.

    The native integration that Freshworks offers between its CRM (Freshsales) and Support (Freshdesk) solutions ensure that Renmoney’s sales and support teams have a 360-degree view of their customers’ transactions and serve them better, with context.

    Freshwork Renmoney
    Share. Facebook Twitter Pinterest LinkedIn Tumblr Telegram Email
    mm
    ITPulse
    • Website
    • Facebook
    • Twitter
    • LinkedIn

    ITPulse is a wholly information technology communication (ICT) news website, with a special focus on the African continent. The website provides up-to-date biz-tech news, analysis and comprehensive and thorough insight into the continent's ICT terrain

    Related Posts

    Nigeria targets 95% digital literacy by 2030

    July 9, 2025

    Vesti to host over 1,500 entrepreneurs, investors, and diaspora leaders at Prosper Conference 2025

    July 9, 2025

    PalmPay takes on Nigeria’s 90% insurance gap

    July 9, 2025

    Leave A Reply Cancel Reply

    Subscribe to Updates

    Get the latest creative news from FooBar about art, design and business.

    Latest Posts

    Samsung raises smartphones’ bar with launch of Galaxy Z Fold7, Flip 7 and Flip 7R

    July 10, 2025

    Jumia replatforms its retail media program to Mirakl Ads to enhance marketplace advertising

    July 10, 2025

    Nigeria targets 95% digital literacy by 2030

    July 9, 2025
    About
    About

    Itpulse.com.ng is a wholly information technology communication (ICT) news website, with special focus on the African continent. The website provides up-to-date biz-tech news, analysis and a comprehensive and thorough insight info the continent's ICT terrain.

    Contact us: editorial@itpulse.com.ng

    Facebook Twitter LinkedIn RSS
    Latest Posts

    Samsung raises smartphones’ bar with launch of Galaxy Z Fold7, Flip 7 and Flip 7R

    July 10, 2025

    Jumia replatforms its retail media program to Mirakl Ads to enhance marketplace advertising

    July 10, 2025

    Nigeria targets 95% digital literacy by 2030

    July 9, 2025
    Popular Posts

    Nigeria’s Digital Awareness Programme Wins Top Global ICT Award

    July 8, 2025

    Nigeria Data Protection Commission fines MultiChoice Nigeria N766.2 million for privacy violations

    July 7, 2025

    Samsung raises smartphones’ bar with launch of Galaxy Z Fold7, Flip 7 and Flip 7R

    July 10, 2025
    © 2017 - 2025 Itpulse. Designed by Max Excellence.
    • Terms & Conditions
    • Privacy Policy
    • Advertise
    • Contact Us

    Type above and press Enter to search. Press Esc to cancel.