The Nigerian Communications Commission (NCC) has urged students of the Bayero University Kano to know their rights and privileges, especially as it concerns telecom services.
Speaking at the Campus Conversation (CC), a sub-programme of the Telecom Conversations of NCC, the Director, Consumer Affairs Bureau, NCC, Efosa Idehen, noted that when telecom consumers know their rights and privileges, it will help enhance quality of experience in respect of telecom services.
“As telecom consumers, it is your right and privilege to know and request for quality telecom services from your providers,” Idehen, who was represented by the Head, Consumer Policy Development and Monitoring, Hafsat Lawal said.
He added that students as telecoms consumers are able to acquire knowledge to make informed decisions and be able to protect themselves from unwholesome practices by service providers.
Campus Conversation is a sub-programme of the Telecom Conversations (TCs), a modified consumer information and education outreach programme in the purview of NCC’s Consumer Affairs Bureau (CAB). It consists of six sub-programmes, all conceived to target different categories of telecom consumers in order to empower them with the right information they require to make informed decisions.
The Conversation had earlier taken place at the University of Abuja, University of Benin, and the University of Nigeria, Nsukka.
The objective of the CC is to ensure that telecom consumers on university campuses are adequately informed and educated on their rights and privileges.
Meanwhile, the Director Consumer Affairs has outlined numerous channels the NCC had emplaced for aggrieved consumers to seek redress. These channels include the NCC Consumer Portal through which consumers can lodge complaints and also learn about consumer-centric activities of the Commission.
Other initiatives include the NCC 622 toll-free number, a second-level complaint mechanism for telecoms consumers to escalate complaints earlier lodged with their service providers which have not been addressed satisfactorily. The Director also mentioned NCC’s corporate social media handles on Facebook, Instagram, and LinkedIn, as well as through correspondence via the NCC official email address (firstname.lastname@example.org). Idehen told the students to take advantage of all the NCC channels of communication to get redress in terms of resolution of their telecom service-related complaints.