Infobip, a global cloud communications company for businesses and a leader in omnichannel customer engagement has said it is proud to celebrate six years of partnership with Smartz Solutions, a CCaaS and Employee Engagement software development company, even as the partnership has continued to create and manage seamless global communication experiences for customers.
In celebration of the six years of partnership, Infobip has Smartz Solutions has fully integrated Infobip’s API through extensive collaboration to allow customers to leverage two-way SMS and WhatsApp in their business.
“It has been a great pleasure to work with Smart Solutionz on various projects. The projects and partnership align with our goal of creating connected customer experiences. We look forward to building more innovative client solutions with Smartz that will help drive business growth,” said Shaun Van Rooyen, Regional Head of Partnerships, Africa at Infobip.
Creating and managing online experiences has become the primary focal point for companies. Whether a small or large operation, offering seamlessly integrated interactions for your customers is critical to staying competitive. With this ever-demanding requirement, Smartz Solutions, through its partnership with Infobip, offers businesses the opportunity to communicate with their customers in the channel of their choice.
Also commenting on the partnership, James Guthrie, Smartz Solutions Founder said: “It is no surprise that the pandemic forced many companies to change how they communicate with their clients. The need for this type of communication didn’t just pop up during the pandemic though; it was a need that existed long before 2020.”
Guthrie added that having identified this need in the market more than a decade ago, the team looked for partners to integrate seamlessly within their Contact Centre as a Service (CCaaS) solution. As a result, more than six years ago, they formed an exceptionally beneficial partnership with Infobip.
“Through this partnership, we have fully integrated two-way SMS and WhatsApp APIs into our CCaaS solution. This integration has supported hundreds of thousands of interactions for our clients worldwide. The partnership has grown with much success over the past six years resulting in successful projects across 25 countries,” added Guthrie.
With any partnership, Smartz Solutions assess two primary factors: the quality of the technology they are looking for and the people they work with. Infobip’s technology speaks for itself as they continue to roll out successful projects and have increased client uptake in this type of communication.