First City Monument Bank (FCMB), a leading Nigerian financial institution, has partnered with Infobip, a global cloud communications platform, to enhance its customer experience and drive growth. By leveraging Infobip’s conversational banking solution, FCMB aims to provide more accessible and convenient banking services to its customers.
“Working with Infobip has allowed us to transform our banking services into a more integrated and personalized experience. Our customers can now easily interact with the bank through their preferred messaging apps, simplifying transactions and building trust,” said Oluwole Coker, Head of Mobile and Internet Banking at FCMB.
Key Benefits of the Partnership
- Enhanced Customer Experience: Customers can now open accounts, check balances, transfer funds, and more through their preferred messaging apps.
- Personalized Engagement: FCMB can send tailored offers and notifications directly to customers, increasing engagement and loyalty.
- Simplified Processes: The loan application process has been streamlined, with applicants able to submit documents online and receive instant feedback.
- Robust Security: Infobip’s platform incorporates advanced security measures like Two-Factor Authentication and SIM Swap Check to protect customer data.
- Operational Efficiency: AI-powered chatbots handle frequently asked questions, allowing human agents to focus on more complex inquiries and improving customer service.
Also commenting, Olatayo L-Ajai, Regional Manager West Africa at Infobip said: “We are excited to support FCMB in their journey to provide innovative banking solutions. Our conversational banking platform enables banks to deliver personalized and efficient experiences that meet the evolving needs of their customers.”
By partnering with Infobip, FCMB is positioned to stay ahead of the curve in the rapidly changing digital landscape and deliver exceptional value to its customers.