Author: ITPulse

By Andrew Egan With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more personalised, seamless, and satisfying engagements with businesses this year. As technological innovations continue to shape the business landscape, 2024 is poised to be a transformative year for customer experience. However, businesses must keep an eye on the emerging trends shaping the landscape as they realign their strategies to prioritise customer satisfaction. Balancing customer experience trends against business process optimisation Increasingly, the emphasis on Customer Experience (CX) is prompting organisations to adopt creative ways to use customers to start, and sometimes complete,…

Efficiently managing your business finances isn’t just a task, it’s the key to scaling your business for sustainable growth. Several tools exist today to help businesses achieve their financial management goals and establish themselves in a very competitive market. One such tool is the virtual account, offering several benefits for multinational corporations, startups and SMEs, helping these businesses achieve their financial management goals while scaling sustainably. In our article, “What is a virtual account and why you need it for your business,” we explained the basic concept of virtual accounts, including the types of virtual accounts, and benefits. Taking it…

…. Jim Dildine Named as Sophos’ New CFO Sophos, a global leader of innovative security solutions for defeating cyberattacks, today announced that Joe Levy is now chief executive officer (CEO) of the company. Levy has been acting CEO since Feb. 15. To drive a critical role in the execution of his strategy to shape the future of Sophos, Levy has named Jim Dildine Sophos’ new chief financial officer (CFO) and a member of his senior management team. Levy is a nearly 30-year veteran of innovating and leading cybersecurity product development, services and companies. During his nine-year tenure at Sophos, Levy…

Africa marks a significant leap forward in connectivity, courtesy of a partnership announcement by Liquid Intelligent Technologies, a major African tech company with Eutelsat, a world leader in satellite services, to bring cutting-edge Low Earth Orbit (LEO) satellite internet to the continent. “We’re committed to bringing the latest technology to Africa. This partnership allows us to offer high-speed LEO services across Africa, empowering businesses with new possibilities,” said Liquid CEO Ahmed El Beheiry. The partnership leverages Eutelsat’s innovative OneWeb LEO satellite network, which offer a significant advantage over traditional satellites. Such advantages include: Lower latency: Reduced signal delay for faster…

Ecobank Nigeria in collaboration with Nigeria Chess Federation (NCF) is organizing the National Schools’ Team Chess Championship with more than 200 schools already registered for the competition scheduled to kick off on Friday 24th at the Ecobank Pan African Centre (EPAC) on Victoria Lagos. The championship is opened for students from primary to tertiary education level with prizes of over N15 million to be won. Speaking on the championship, Vice President of Nigeria Chess Federation, Prince Adeyinka Adewole said he is impressed by the excitement and enthusiasm the competition has generated from the target groups and members of the public,…

The United Kingdom has highlighted its government’s initiatives in Nigeria to promote technology, innovation, and economic growth. The report released recently during a workshop for Tech Journalists in Nigeria at the British Residence in Ikoyi-Lagos covers three main programs: UK-Nigeria Tech Hub: Launched in 2019, this program supports the Nigerian tech ecosystem by: Stimulating local digital economies: Through programs like Social Innovation Driven Entrepreneurship, which helps startups address local challenges. Building high-end digital skills: Initiatives like DevCareer equip aspiring tech professionals with software development, product management, and design skills. Forging partnerships: The Venture Link project connects Nigerian tech companies with…

At the 12th annual Girls in ICT event organized by eBusiness Life Communications, a strong message emerged: girls are needed in the future of technology. Representatives from corporate sponsors and government agencies addressed the gender gap in STEM fields, urging young girls to embrace careers in ICT (Information and Communication Technology). A keynote address highlighted a critical statistic: women only make up 29% of the global STEM workforce. Speakers stressed the need to bridge this gap by encouraging girls to pursue STEM education and challenging stereotypes. The event’s theme, “Leadership,” focused on empowering girls to become future tech leaders. Industry…

Information Security Society of Africa – Nigeria (ISSAN), is seeking collaboration to join forces with the Economic and Financial Crimes Commission (EFCC) to fight cybercrime more effectively. The move was conceived during a visit to EFCC headquarters by the ISSAN’s team led by its Vice President, Dr. Martin Ikpehai. Highlighted the shocking existence of “yahoo schools” that train people in cybercrime, underlining the urgency for teamwork, Ikpehai stressed the importance of collaboration as cybercriminals increasingly target businesses online.. ISSAN offers cybersecurity education to students and the public, promoting awareness of online threats like cyberbullying and stalking. They also commended the…

The Nigerian Communications Commission (NCC) has announced a temporary suspension on issuing new licenses forInterconnect Exchange Licenses, Mobile Virtual Network Operator Licenses and Value-Added Service Aggregator Licenses. A statement by Mr. Reuben Mouka, Director of Public Affairs at NCC, disclosed that this decision, effective yesterday May 17th, 2024, aims to allow the NCC to conduct a comprehensive review of these categories. The review will focus on competition levels, market saturation and current industry trends. The NCC emphasizes that applications already submitted before May 17th will still be considered. For inquiries about this suspension, contact the NCC at licensing@ncc.gov.ng.

Nigeria is poised to become a global tech hub, and the National Information Technology Development Agency (NITDA) is leading the charge. By partnering with local governments, NITDA aims to ensure everyone in Nigeria benefits from the power of digital technologies. NITDA Director General Kashifu Inuwa met with presidential advisors on community engagement to discuss collaboration on this digital transformation journey. This aligns perfectly with President Bola Tinubu’s eight focus areas, especially economic reform for inclusive growth. Inuwa outlined NITDA’s vision: a Nigeria where innovation fuels economic prosperity for all. He emphasized how this vision aligns with the President’s priorities, including…