Mantrac Nigeria, the sole authorized Cat dealer representative in Nigeria, has launched its new Digital Service Centre in Lagos. This strategic investment is designed to set a new benchmark for after-sales efficiency, leveraging technology to provide superior remote diagnostics, technical support, and equipment uptime across Nigeria and the wider West African region.
Located in Ikeja, Lagos, the facility operates as a remote command centre, providing expert support to hundreds of customer sites across diverse sectors, including mining, construction, oil & gas, and agriculture.
What leaders at Mantrac have to say:
Emad Adeeb, Managing Director of Mantrac Nigeria, highlighted the long-term impact of the launch. “This facility reflects our long-term vision to redefine after-sales service in the market. By combining Caterpillar’s world-class technology with local expertise, we’re ensuring customers get immediate, intelligent support — no matter where they are. This is about empowering productivity and building stronger partnerships.”
Nigel Lewis, COO of Mantrac Group, affirmed the broader strategic importance. “The launch of this centre is a major milestone not just for Nigeria but for our entire Group. It is an example of how we are harnessing digital solutions to improve customer outcomes, enhance operational safety, and create a sustainable service model that will shape the future of our industry.”
Stephane Latini, Director Distribution, Eastern Africa at Caterpillar Inc., added, “Caterpillar is proud to support Mantrac on this innovative initiative. Digital service solutions are transforming how we support our customers globally, and this new centre ensures that Nigerian and West African businesses can maximise equipment performance, productivity, and uptime with the latest Caterpillar technology.”
Key features of the centre
The centre is fully equipped with advanced diagnostic technology, high-speed connectivity, and a dedicated team of certified engineers. It allows Mantrac to monitor equipment performance remotely, conduct virtual inspections, and proactively respond to faults or irregularities before they lead to major breakdowns. This capability is a significant advancement in reducing downtime and operational risk, especially for customers in hard-to-reach or hazardous locations.
The Digital Service Centre offers a comprehensive suite of capabilities to maximize the efficiency and longevity of Caterpillar equipment:
- Remote Troubleshooting: Live video consultations enable real-time support and issue resolution.
- Integrated Analytics: Full integration with Cat Product Link and VisionLink allows for advanced equipment tracking and health analytics.
- Proactive Maintenance: Support includes remote software updates, calibrations, and condition-based maintenance planning to extend asset lifespans and reduce the total cost of ownership.
Currently supporting over 200 active sites in Nigeria, the centre is built with scalable infrastructure to expand its services across the region.
The launch of the Digital Service Centre is a key component of Mantrac Nigeria’s wider digital transformation roadmap, contributing to a sustainable service model by reducing the need for frequent field travel while improving the speed and accuracy of technical response.