…offer customers omni-channel experience
By Martin Ekpeke
One of Nigeria’s leading and innovative commercial institutions, Skye bank Plc., today expanded its digital financial offerings by launching SkyeXperience, a unique banking solution, the bank said is a display of its commitment to its valued customers who have continued to, not only do business with the bank, but also challenged it on how best they can be served better.
Speaking about solution, the Bank’s Group Managing Director/CEO, Mr. Adetokunbo Abiru said the overriding objective of launching SkyeXperience is to simplify service delivery and personalize the customer experience.
“As a pledge of commitment to a new service charter with our customers, we have decided to render to them this digital banking solution, which we have we called SkyeXperience denoting such positive values as experience, excellence, excitement and experiential,” Abiru told the bank’s customers, stakeholders and the regulator during the unveiling of the solution in Lagos.
According to the Skye Bank’s GMD, “SkyeXperience is today Nigeria’s most advanced digital financial solution that will make banking a hassle-free and provides exciting lifestyle for both the young and the old”.
The unique features of the SkyeXperience digital solution is its overriding benefit of providing for the customer, an omni-channel experience and seamless navigation on multiple platforms. The solution is also self-service – enabling the customer to do several transactions on the go – and to manage time better.
“For our worthy individual customers, who need to pay school fees from their home or office to our SME customers and retail entrepreneurs who need to make instant payments to suppliers and vendors in distant cities, this solution is for you,” Abiru added.
Earlier in his welcome address, the Chairman of Skye Bank, Mr. Mohammed Ahmad said the launch of SkyeXperience is the bank’s own modest contribution towards the economic development of Nigeria, especially in the area of financial technology and digital revolution.
He noted that Skye bank has always taken the lead in terms of digital offering in the financial service space, saying this launch is a response to the needs and expectations of the customers, especially the digital natives who are either caught up or born with technology. “By the unveiling of this new service platform, called SkyeXPerience, we are offering you a smarter way to bank, and a more convenient way to live,” said Ahmad.
Specifically, the Skye Bank Chairman lauded the federal government policy on digital revolution which seeks to achieve 30 per cent broadband penetration by 2018, believing that the SkyeXperience will encourage more Nigerians to embrace the use of technological solutions to attain a more convenient and quality living, irrespective of their social status.