By Marcus Zackey The retail industry has witnessed a remarkable transformation in recent years due to the widespread adoption of…
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Infobip has released the 2023 Environmental, Social, and Governance (ESG) report, which has shown that the cloud communications platform has…
A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter…
By James Gachie Implementing an effective omnichannel communication strategy can provide retailers with a distinct edge in the competitive market,…
In the rapidly evolving landscape of retail, where businesses strive to capture the attention of consumers in a fast-paced and…
In the current era of remote work, companies that have not yet implemented unified communications as a communication platform for…
Infobip says it will unveil a digital magazine with the sole aim of reaching out to the global developer community…
By Filip Filković As Over-The-Top (OTT) platforms such as WhatsApp, Viber and Telegram continue to gain popularity, SMS messaging still…
By Olatayo Ladipo-Ajai Businesses in Nigeria are currently faced with numerous challenges, including fast-changing global economic conditions, a new post-pandemic…
In a bid to help businesses resolve customer queries more quickly and shorten customer wait times, Infobip has decided to…