The Nigerian Communications Commission (NCC), said it received a total of 19,841 complaints from telecoms consumers across its various consumer complaints channels in 2019.
In a report titled ‘2019: NCC’s Regulatory Feats’ and distributed to Journalists, the Commission disclosed that out of the 19,841 complaints, it successfully resolved 17,851, representing a 90 percent success rate of consumer complaints resolution during the period under review.
It added that specifically, a total of 18, 717 complaints were lodged through the NCC Contact Centre by the customers to the Commission with a larger percentage satisfactorily solved, while a total of 19,345 satisfied consumers sent notes of commendation/appreciation to the Commission through calls made to the NCC Contact Centre and e-mails received via the NCC Consumer Portal.
Meanwhile, as a result of the stepping up of consumer complaints resolution management, exposure to unsolicited text messages by the consumers declined drastically through the popularisation by the Commission and the resultant activation of the Do-Not-Disturb (DND) Short Code 2442 facility by the subscribers in 2019.
NCC said, though, a voluntary service, a total of 22,356, 919 subscribers have now activated the DND service either fully or partially.