The Nigerian Communications Commission (NCC) has said the first level of complaints from the telecom consumers should be channeled to the service providers.
The Head, Consumer Protection and Advocacy at NCC, Aliyu Ibrahim, who stated this at the maiden edition of National Advertising Conference organised by the Advertising Practitioners Council of Nigeria (APCON), two days ago, explained that the 622 Toll-Free Line created by the NCC for complaints management serves as a second level of complaint about telecom consumers who had earlier complained about services to their service providers and need to escalate the issue.
According to Aliyu, the 622 toll-free lines, like the NCC Consumer Web Portal, is open to all consumers to lodge their complaints, but the first level of reporting network service-related issues is to lodge complaints with the network service providers.
He noted that where consumers feel their complaints are not satisfactorily addressed, they may call 622, send email to email@example.com, engage the Commission on its social media handles or walk into any of NCC’s Zonal Offices nationwide. Aliyu also stressed that the NCC is ready, willing and committed to protecting the rights and privileges of the consumers.
The conference was the first of its kind to be organised by members of the profession bringing together professionals from various specialisations of the marketing communication practice and scholarship to share perspectives on how to sustain the development of the profession and to chart common ground in confronting some of the challenges facing the profession.
Discussions at the conference focused on: “Advertising in the Post Digital Age: The Profession, The Business and Nigeria’s Socio-Economic Development”.