Facebook Twitter LinkedIn RSS
    Trending
    • Galaxy Backbone to power smart police station across Nigeria
    • Nigeria and Japan unveil $11.2 million innovation hub in Abuja to propel economic diversification
    • Tenda and Coscharis Tech fortify alliance to bolster Nigeria’s Digital Landscape
    • NIBSS launches payment solution to advance Nigeria’s digital financial future
    • Firm launches tool to extract intelligence from unstructured business data
    • When Solving Real Challenges Goes Beyond Products & Services: PalmPay’s Bold Move for Social Impact in Northern Nigeria
    • USSD Users to Pay ₦6.98 per 120 Seconds as End-User Billing Starts Today
    • Nigerian Minister Dr. Bosun Tijani elected Vice Chair of ITU Council
    Facebook Twitter LinkedIn
    ITPulse.com.ngITPulse.com.ng
    • News
    • Interviews
    • Blogs
    • Analysis
    • Opinion
    • Videos
    • Press Releases
    • Pictures
    • Advertise
    ITPulse.com.ngITPulse.com.ng
    Home»News»Infobip seals deal with Ikeja Electric to deploy cloud contact centre platform
    News 2 Mins Read

    Infobip seals deal with Ikeja Electric to deploy cloud contact centre platform

    mmBy ITPulseJune 30, 2020
    Facebook Twitter WhatsApp Pinterest LinkedIn Reddit Tumblr Email
    Olajide Osho-Thomas
    Olajide Osho-Thomas
    Share
    Facebook Twitter LinkedIn Pinterest Email

    A cloud communication solutions provider, Infobip has deployed its cloud contact centre platform to Ikeja Electric, Nigeria’s largest power distribution company.

    Tagged ‘Conversations’, the solution is the latest offering and provides Ikeja Electric, which supply power to over 800 000 households in Lagos willl enable businesses to integrate the world’s most popular communication channels.

    Felix Ofulue, Head of Corporate Communications at Ikeja Electric, says the power utility’s decision to deploy the cloud-based contact centre solution is part of its major push to deliver an optimum quality customer experience through technology.

    Seamless communication for connected customer journeys

    “Our vision is to be the provider of choice wherever energy is consumed, so we are focusing on a huge adoption of technology to achieve this. This is also in line with our mantra of Customer first technology now. At the same time, we realised that a lot of our customers use WhatsApp as a preferred means of communication, so it is an obvious choice to provide it as a channel for customers to reach us seamlessly and communicate with us whenever they choose.”

    Olajide Osho-Thomas, Sales Executive at Infobip Nigeria, says the company is delighted to be recognised as one of the top cloud communications providers for businesses and a leader in omnichannel engagement.

    “Conversations is the scalable digital cloud contact centre solution that enables businesses to deliver omnichannel support for customers through a single interface for agents. Messaging services such as Facebook Messenger, WhatsApp, Live Chat, SMS and in-house chatbots can all be managed through Conversations.”

    Conversations can also be used in conjunction with Answers, Infobip’s chatbot-building platform that enables companies to deploy artificial intelligence and keyword-based chatbots. These chatbots can then be managed via Conversations, freeing up call centre agents to resolve more complex queries. Contact centre managers will be able to monitor all interactions exchanged between bots and customers in real-time, ensuring that any difficult conversations are transferred to human agents.

    Aside from the chatbot’s ability to seamlessly communicate with multiple customers at the same time via WhatsApp, which improves the engagement experience, we are also expecting to see cost savings, as this solution will allow us to optimise our call centre resources. Infobip is an industry leader and an obvious solution provider for this project, as we have confidence that they have the capabilities to deliver the kind of service that we need to achieve our vision,” Ofulue concludes.

    Infobip Power distribution in Nigeria
    Share. Facebook Twitter Pinterest LinkedIn Tumblr Telegram Email
    mm
    ITPulse
    • Website
    • Facebook
    • Twitter
    • LinkedIn

    ITPulse is a wholly information technology communication (ICT) news website, with a special focus on the African continent. The website provides up-to-date biz-tech news, analysis and comprehensive and thorough insight into the continent's ICT terrain

    Related Posts

    Galaxy Backbone to power smart police station across Nigeria

    June 21, 2025

    Nigeria and Japan unveil $11.2 million innovation hub in Abuja to propel economic diversification

    June 20, 2025

    Tenda and Coscharis Tech fortify alliance to bolster Nigeria’s Digital Landscape

    June 20, 2025

    Leave A Reply Cancel Reply

    Subscribe to Updates

    Get the latest creative news from FooBar about art, design and business.

    Latest Posts

    Galaxy Backbone to power smart police station across Nigeria

    June 21, 2025

    Nigeria and Japan unveil $11.2 million innovation hub in Abuja to propel economic diversification

    June 20, 2025

    Tenda and Coscharis Tech fortify alliance to bolster Nigeria’s Digital Landscape

    June 20, 2025
    About
    About

    Itpulse.com.ng is a wholly information technology communication (ICT) news website, with special focus on the African continent. The website provides up-to-date biz-tech news, analysis and a comprehensive and thorough insight info the continent's ICT terrain.

    Contact us: editorial@itpulse.com.ng

    Facebook Twitter LinkedIn RSS
    Latest Posts

    Galaxy Backbone to power smart police station across Nigeria

    June 21, 2025

    Nigeria and Japan unveil $11.2 million innovation hub in Abuja to propel economic diversification

    June 20, 2025

    Tenda and Coscharis Tech fortify alliance to bolster Nigeria’s Digital Landscape

    June 20, 2025
    Popular Posts

    Tenda and Coscharis Tech fortify alliance to bolster Nigeria’s Digital Landscape

    June 20, 2025

    NIBSS launches payment solution to advance Nigeria’s digital financial future

    June 19, 2025

    African innovators face perception deficit despite remarkable growth, says report

    June 16, 2025
    © 2017 - 2025 Itpulse. Designed by Max Excellence.
    • Terms & Conditions
    • Privacy Policy
    • Advertise
    • Contact Us

    Type above and press Enter to search. Press Esc to cancel.