Telecommunications customers, who wish to replace, upgrade or even get a new SIM card can now do so following the lifting of ban on sale and activation of SIM cards by the government, which also affected SIM replacement.

The Association of Licensed Telecommunications Operators of Nigeria (ALTON), an umbrella body of all licensed telecom companies in Nigeria, announced this in a statement, saying the lifting of the replacement and upgrade of SIM Card is as a result of its engagement with the government.

The statement jointly signed by its Chairman, Engr. Gbenga Adebayo and Publicity Secretary, Damian Udeh, also noted that the SIM replacement can only be carried out upon verification of the customer’s NIN, adding that its members are working with National Identity Management Commission (NIMC) to ensure a seamless system connectivity for verification of NINs.

Part of the statement reads: “We note the challenges experienced by customers seeking to replace or upgrade their SIM cards following the suspension of sale and activation of SIM cards by the government which also affected SIM replacement.

“We empathize with people who have been unable to reactivate their phone lines as a result of the suspension.

“Further to engagements with government on the matter, we are pleased to report that our members have been granted permission to carry out.

“We, therefore, seek the continued patience and understanding of our esteemed subscribers as we work with all stakeholders towards speedily resolution of issues affecting SIM Registration/Swap and activation. We assure you of restoring normal services in a seamless and effective manner as soon as possible.”


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