Facebook Twitter LinkedIn RSS
    Trending
    • From Coal to Code: Leo Stan Ekeh Rallies Young Innovators at Enugu Tech Festival
    • Agabi advocates for cyber sanity and responsible cyberspace in Nigeria
    • KongaPay Achieves Triple ISO Certification, Elevating Standards for Mobile Money Operators
    • SeerBit and Spectranet introduce ExpressPay for seamless Internet subscription payments
    • Breaking the Glass Ceiling: Women Speak Out on Workplace Discrimination and the Power of Collective Action
    • Game Changers: Innovations, Disruptions and the Future of Africa’s Digital Economy
    • Anambra State launches ambitious initiative to empower 1 million citizens with digital skills
    • Infobip powers next-gen fan experiences for MoneyGram Haas F1
    Facebook Twitter LinkedIn
    ITPulse.com.ngITPulse.com.ng
    • News
    • Interviews
    • Blogs
    • Analysis
    • Opinion
    • Videos
    • Press Releases
    • Pictures
    • Advertise
    ITPulse.com.ngITPulse.com.ng
    Home»News»Samsung opens Customer Service Plaza in Allen to strengthen Nigeria’s footprint
    News 4 Mins Read

    Samsung opens Customer Service Plaza in Allen to strengthen Nigeria’s footprint

    mmBy ITPulseMarch 4, 2023330 Views
    Facebook Twitter WhatsApp Pinterest LinkedIn Reddit Tumblr Email
    Share
    Facebook Twitter LinkedIn Pinterest Email

    In its continued engagement with customers in Nigeria, Samsung Electronics, one of the leading consumer electronic companies has decided to open a new, premium service centre strategically located in the heart of Allen Avenue in Ikeja, Lagos State.

    The new Customer Service Plaza (CSP) was launched in partnership with MGS and provides customers with instant access to service, repairs and inquiries on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.

    Speaking at the launch of the service centre, Charlie Lee, Managing Director, Samsung Nigeria, re-echoed the company’s determination to provide its customers with an exciting and enriching consumer brand experience.

    He said that Samsung remains ever grateful to the loyal customers in Nigeria and happy to deliver premium after-sales support to them. “The opening of this centre is another testament to Samsung’s belief in the economy of Nigeria and our means of bringing after-sales support to our customers,” Lee said.

    “Our customers in this neighborhood can enjoy peace of mind and rest assured that a Samsung service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner.”

    The centre is manned by highly-trained engineers and also holds genuine spare parts for Samsung’s range of mobile devices, premium and ultra-high definition televisions, microwave ovens, air conditioning units and refrigerators, among other appliances.

    Subash Sehgal, MGS; Charlie Lee, Hassan Mehdi, and Ibukun Adewole
    L-r: Subash Sehgal, Technical Head, MGS; Charlie Lee, Managing Director, Samsung Nigeria; Hassan Mehdi, Managing Director, MGS, and Ibukun Adewole, Head of Department, Samsung Service, during the official commissioning of Samsung Customer Service Centre at Allen Avenue, Lagos recently

    The Samsung Service centre also serves as a training facility for Samsung device users and provides visitors with holistic lifestyle consulting services, including on-the-spot software upgrades and information on how to make the best use of Samsung’s smart ecosystem by utilizing accessories, content and service offerings that are available from the company.

    The Allen Service Centre is the latest in the series of Samsung’s rollout of start-of-the-art service centres all over Nigeria.

    At the event, Ibukun Adewole, Head of Service, Samsung Nigeria further reiterated the brand’s commitment to industry-leading service for Samsung’s esteemed customers.

    “Samsung has developed a plethora of differentiated services and value additions, available to customers through our partners, aimed at providing the best experience through the entire customer journey”.

    “Furthermore, this center is one of many across the country, uniquely equipped to support our customer experience,” he stated.

    Featuring a broad range of services, the new Samsung Service Centre provides Nigerians with a premium service experience, showcasing Samsung’s unassailable leadership in technology innovation.

    In addition to conducting immediate repairs, Hassan Mehdi, Managing Director of MGS, said the centre boasts a sales zone and display area for customers to view, experience and buy the latest range of premium products.

    Subash Sehgal, Technical Head, MGS, one of Samsung’s partners, described the opening of the new service centre as a platform for Samsung, together with its partners to provide its customers with end-to-end solutions from product purchases to deliver on their after-sales expectations.

    In addition to being open every day of the week, except Sundays, customers also have the option of calling to request service through Samsung’s dedicated contact centre.

    Sehgal said that customers can be assured of repairs for their phones, for instance, within an hour of paying a visit to the Centre.

    Samsung specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems.

    Samsung has the following services fully running in Nigeria right now;

    • 24-Month Warranty (Nigeria)
    • Samsung Care Plus
    • Quick Repair & Online Service Tracking
    • In-Home Service
    • Dedicated Contact Centre [0800-SAMSUNG (0800-7267864)]
    • Dedicated WhatsApp Channel (0800-7267864)
    • Original Service Parts
    • Free Delivery & Installation Service

    The company inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems and semiconductor and LED solutions.

    Nigeria's footprint Samsung
    Share. Facebook Twitter Pinterest LinkedIn Tumblr Telegram Email
    mm
    ITPulse
    • Website
    • Facebook
    • Twitter
    • LinkedIn

    ITPulse is a wholly information technology communication (ICT) news website, with a special focus on the African continent. The website provides up-to-date biz-tech news, analysis and comprehensive and thorough insight into the continent's ICT terrain

    Related Posts

    From Coal to Code: Leo Stan Ekeh Rallies Young Innovators at Enugu Tech Festival

    May 12, 2025

    Agabi advocates for cyber sanity and responsible cyberspace in Nigeria

    May 10, 2025

    KongaPay Achieves Triple ISO Certification, Elevating Standards for Mobile Money Operators

    May 7, 2025

    Leave A Reply Cancel Reply

    Subscribe to Updates

    Get the latest creative news from FooBar about art, design and business.

    Latest Posts

    From Coal to Code: Leo Stan Ekeh Rallies Young Innovators at Enugu Tech Festival

    May 12, 2025

    Agabi advocates for cyber sanity and responsible cyberspace in Nigeria

    May 10, 2025

    KongaPay Achieves Triple ISO Certification, Elevating Standards for Mobile Money Operators

    May 7, 2025
    About
    About

    Itpulse.com.ng is a wholly information technology communication (ICT) news website, with special focus on the African continent. The website provides up-to-date biz-tech news, analysis and a comprehensive and thorough insight info the continent's ICT terrain.

    Contact us: editorial@itpulse.com.ng

    Facebook Twitter LinkedIn RSS
    Latest Posts

    From Coal to Code: Leo Stan Ekeh Rallies Young Innovators at Enugu Tech Festival

    May 12, 2025

    Agabi advocates for cyber sanity and responsible cyberspace in Nigeria

    May 10, 2025

    KongaPay Achieves Triple ISO Certification, Elevating Standards for Mobile Money Operators

    May 7, 2025
    Popular Posts

    Agabi advocates for cyber sanity and responsible cyberspace in Nigeria

    May 10, 2025

    Powering finance and healthcare: How Ayodele is building smarter systems that last

    November 8, 2022

    Establishing a consistent architecture for power supply reliability, By Dwibin Thomas

    November 8, 2022
    © 2017 - 2025 Itpulse. Designed by Max Excellence.
    • Terms & Conditions
    • Privacy Policy
    • Advertise
    • Contact Us

    Type above and press Enter to search. Press Esc to cancel.