Leading fintech company PalmPay has issued a final notice to its users to update their account with their National Identification Number (NIN) or Bank Verification Number (BVN) to prevent their PalmPay account from being restricted.

Ahead of the Central Bank of Nigeria (CBN) deadline for account upgrade, PalmPay told its users that effective March 1, 2024, all accounts not linked to a NIN or BVN “will not be able to carry out transactions on the PalmPay App.”

In a statement issued to its users, PalmPay said that for its users to continue enjoying its services, they should “link their NIN or BVN to their PalmPay account, and call +234 2018886888 or email support@palmpay.com” for assistance.

How to link your NIN/BVN on the PalmPay App
To personally upgrade their account KYC level using their BVN or NIN, PalmPay users can also log into their app and follow the simple steps below:

1. Click on your profile and access your KYC Levels.
2. Click on “Upgrade” at the bottom of the page showing your account KYC level.
3. Fill out the form with your correct details and submit it for verification.

PalmPay is a leading Africa-focused fintech platform committed to driving economic empowerment in Africa. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay brings top-tier products into the pockets of everyday Nigerians. With this, we are able to drive financial inclusion.

PalmPay offers money transfers, bill payments, credit services, and savings on its app and via its mobile money agents. Since launching in Nigeria in 2019 under a Mobile Money Operator license, the platform has grown to over 30 million app users as part of its cashless payment ecosystem.


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