Author: ITPulse

Omni channel communications, as predicted for the past few years, has seen rapid uptake, with businesses using websites and social media channels alongside email and audio As businesses continue evolving to meet changing customer behaviour, the uptake and investment in cloud-unified communications platforms and tools will continue to soar. Businesses are increasingly realising that they must meet customers at a time and digital channel of their choosing, which leads to increased adoption of fully fledged Omni Channel solutions. This adoption augments two core strategies in most businesses, firstly in enhancing a customer intimacy strategy and extending the lifetime value of…

A joint report by AppsFlyer & Google has shown that there is a 25percent increase in the installation 0f finance app in Africa between 2021 & 2022, an indication that people on the continent turn to apps and technology as a way of managing finances, navigating economic uncertainty, and moving towards financial freedom. The report looking at how mobile apps are transforming finance in Africa shows a significant increase in finance app installs across the African continent, with more than 140 million installs, across 3,000 finance apps analysed. Specifically, Ghana, Nigeria, Kenya & South Africa were the main contributors to…

The Chief Executive Officer of Aveva, Peter Herweck is set to promote a sustainable industrial digital transformation in support of lower carbon, socially just world at the World Economic Forum 2023 (WEF 2023) in Davos, Switzerland. He said he would use the opportunity the WEF presents to meet with government, business and civic leaders to discuss how global partnerships – including between the public and private sectors – can deliver systematic and sustainable use of the world’s resources and achieve a more equitable future for us all. “Digital transformation has repeatedly proved its role in building resilience and agility for…

Infobip, a global cloud communications platform has revealed its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer experience leads to higher revenue growth. So, as the world enters a more challenging economic climate, Infobip advises businesses to focus on the following five trends to delight customers and maintain a competitive advantage this year. Composable tech platforms will drive speed and scale In an increasingly cost-conscious environment, businesses and brands will look for composable technology platforms to reduce implementation time and deliver transformation more quickly. In the past two…

Search engine giant, Google has unveiled a new portal, the Nigeria Elections Trends Hub, that will provide a platform for Nigerians to search and discover trending interests related to the presidential and vice presidential candidates, parties, and issues through the lens of Google Trends.  This is in support of the upcoming 2023 Presidential elections and the page can be accessed on the Google Trends website https://goo.gle/NigeriaElectionTrends. It allows users to compare the search popularity of the presidential candidates and trending questions being asked about them. The portal features maps and graphs displaying the search interest for the candidates over a…

Retail success in a highly interconnected, the data-driven world requires a balance of multiple dimensions, including providing value to customers at the right time and in the right place, while also reducing friction and increasing engagement. This is according to some of the findings in the ‘Future of retail’ e-book that contains insights from retail and consumer packaged goods experts recently published by global analytics leader SAS. Online and digital are the fastest-growing channels for retailers globally. This means resilience of the supply chain is critical to delivering the outcomes that customers have come to expect of a digital marketplace.…

The Sophos Intercept X Advanced with Extended Detection and Response (XDR), which delivers a Dominant Showing in Threat Response and Resolution has been ranked top and a sole leader in the Omdia Universe report for comprehensive extended detection and response (XDR) solutions. Omdia, a global research company ranked Sophos’ product the highest in nearly all capabilities categories – excelling above competitive offerings with industry-best threat response, deployment, management, pricing, and licensing – with Sophos Intercept X Advanced with XDR delivering “a dominant showing in Threat Response and Resolution, an area in which other solutions were underwhelming.” According to Omdia’s analysis…

Two more winners have emerged among shoppers of Konga, Nigeria’s leading composite e-commerce giant, for the highly anticipated all-expense, paid Knowledge Weekend programme with the Chairman, Zinox Group, Leo Stan Ekeh. The two lucky winners are Mr. Olanrewaju Ogunkunle who hails from Oyo State and Ms. Sharifa Musa, a native of Kano State. The two winners, both of whom admitted to being loyal and regular customers of Konga, were selected randomly from shoppers participating in the current edition of the Konga Jara promotion which commenced on Tuesday, December 13, 2022, and will run through Tuesday, January 31, 2023. An annual…

Just when you think the InterswitchSPAK National Science Competition couldn’t get any more intense, another episode drops and you find yourself at the edge of your seat, counting your fingers and punching your fists in the air as the contestants jostle for their share of the N12.5million scholarship prize up for grabs. The last nine weeks have been a rollercoaster of emotions, as the 81 contestants readily displayed their mental acuity and adeptness in the race to the semi-finals and ultimately, the finals of the annual national science competition. This season’s episodes have so far showcased a stream of brilliant,…

Experts from analytics and AI leader SAS have forecasted the trends that will most impact financial services organisations in the year ahead. As recession anxieties and geopolitical tensions cloud the global economic horizon, the financial services sector is preparing for a rocky 2023. How will industry leaders wield their data and advanced analytics to weather the storm? Some of SAS’ foremost industry experts predict what consumers, financial firms and the parties protecting them can anticipate in the year to come. Predictability returns “2023 won’t be the year of chaos. In fact, 2023 will mark the return of some degree of…