Effective cross-generational communication with customers requires an excellent omnichannel strategy and chat is fast becoming the cornerstone for brands around…
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Opinion
With the accelerated pace of digital transformation, brought about by the global COVID-19 pandemic, enterprises across all industry sectors are…
“Organizations cannot experience sustained growth until they make set of standards to guide their operations” What Are Standard Operating Procedures?…
Retention is a critical metric for the success of any tech startup. High user retention rates indicate that users are…
There are many uncertainties in business and the more a business begins to grow, the more there is an increase…
I have read and digested the very comprehensive independent submission made by e-Live consultant, Kelvin Mulungwe on the e-commerce race…
There are a number of reasons a business needs investments, these investments could be in the pre-seed, Series A or…
By Dorotea Vatavuk With customers rapidly adopting digital communication channels that offer quick, simple and convenient processes, digitalisation of the…
By Barbara Gjurasin As customer demand for richer engagement with brands continues to grow, it is becoming crucially important for…
By Sharon Shea Before jumping feet-first into the cloud, understand the new and continuing top cloud security challenges your organization…