In its further commitment to providing innovative financial solutions for its customers, Firstbank has decided to launch the first Humanoid Robot at its Adetokunbo Ademola VI, Lagos Digital Experience Centre (DXC) Branch.
The launch of the Humaniod Robot, which is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff is among the phased configuration of the bank’s state-of-the-art digitally led self-service branch.
“The addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank,” said Dr. Adesola Adeduntan, the CEO of FirstBank Group.
He explained that with its advanced capabilities, the robot is designed to elevate the quality of FirstBank customers’ lives in today’s rapidly evolving digital world. “Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfill our customers’ needs,” he added.
The Humanoid Robot can engage customers in conversations as well as through a touch screen strapped to his chest. The services performed by the robot include responding to customer inquiries on cash deposits, withdrawals and ATM cards. The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time.
The Humanoid Robot also keeps customers up to date with happenings about the Bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction. The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers’ accounts.
The introduction of the Humanoid Robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre, launched in December 2021.
Another Humanoid Robot will also be deployed in the Bank’s next and second Digital Experience Centre, soon to be announced in the coming months.