MTN Nigeria has announced its full compliance with the Nigerian Communications Commission (NCC) directive to compensate subscribers affected by recent service shortfalls.
The telecommunications giant confirmed that consumers in areas where network disruptions were recorded will receive compensation for November, December, and January. This move follows a regulatory framework designed by the NCC to protect consumer interests and ensure accountability within the telecom sector.
In a statement reflecting the company’s customer-first philosophy, MTN described its subscribers as the lifeblood of its business, noting that the NCC’s directive aligns with its internal mission to provide a reliable and high-quality digital experience for all Nigerians.
“The directive once again places customers at the centre of regulatory decision-making. While we remain fully committed to this compensation process, our ultimate objective is to consistently deliver high-quality services and work with partners to eliminate service disruptions,” the company stated.
To prevent future outages and meet the surging demand for voice and data services, MTN Nigeria is embarking on an aggressive Capital Expenditure (CAPEX) rollout. The company’s renewed infrastructure efforts are built on three strategic pillars, starting with accelerated infrastructure upgrades through investments in next-generation equipment to boost network capacity. The company is also focusing on enhanced network resilience by fortifying physical infrastructure against environmental factors and third-party disruptions. Additionally, MTN is pursuing collaborative ecosystem investments by partnering closely with Tower Companies to ensure mast infrastructure meets world-class performance standards.
Despite its commitment to long-term investment, MTN urged consumers to recognize the complexities of the operating environment. The provider noted that many challenges, such as infrastructure damage and external disruptions, often fall outside its direct control.
To address these systemic issues, MTN reaffirmed its dedication to working with a broad range of stakeholders, including the NCC, tower providers, and law enforcement agencies.
“We will continue to invest heavily for the long-term to sustainably power Nigeria’s digital economy for generations to come,” the company added.