Author: ITPulse

Global communications platform Infobip has been named the top RCS Business Messaging provider by Juniper Research. In its 2024 RCS Business Messaging Competitor Leaderboard, Juniper Research recognized Infobip for its superior product, strong market position, and enhanced capabilities. The analyst firm evaluated vendors on various factors, including global reach, strategic partnerships, innovative RCS services, and successful deployments. Key factors contributing to Infobip’s top ranking include: Pioneering RCS in the US: Infobip is the first communications platform in the Americas to have an active RCS platform connected to telecom providers. It currently partners with Verizon and is expanding its network to…

By Kehinde Ogundare Most business leaders will agree that data analytics is a strategic necessity today. Without access to comprehensive data and effective ways to interpret it, organisational decision-makers may find themselves relying solely on intuition while navigating unfamiliar roads in the dark. Gut-based decisions can occasionally lead to success, however, those wins are often more coincidental than  a reflection of true strategic insight. More than 90% of the businesses derive benefits from data analytics strategies A robust data analytics solution enables businesses to transform raw data into organised, actionable insights across numerous functions. They can span CX—helping personalise interactions based…

By Martin Ekpeke MTN Nigeria Communications PLC has finalized the acquisition of its fintech subsidiary, MoMo Payment Service Bank (MoMo PSB), in a deal valued at N16.35 billion. The telecommunications giant acquired the remaining 7.17% stake in MoMo PSB for N6.95 billion, solidifying its position in Nigeria’s burgeoning financial services sector. This strategic move aligns with MTN Nigeria’s broader vision to expand its digital financial services and enhance financial inclusion across the country. A Significant Milestone The acquisition, which was first announced in May 2024, has now been fully executed. By taking full ownership of MoMo PSB, MTN Nigeria aims…

Zenith Bank PLC has successfully completed a major Information Technology infrastructure migration, which aimed to enhance service delivery and customer experience. In a message to customers, Group Managing Director/CEO, Dame Dr. Adaora Umeoji, expressed gratitude for customer patience and understanding during the transition period. She acknowledged the temporary inconveniences experienced by some customers and assured them that the bank has now implemented a state-of-the-art technology infrastructure. “This significant investment underscores our commitment to providing superior service delivery and memorable banking experiences across all touchpoints,” Dame Adaora stated. Zenith Bank remains dedicated to innovation and customer satisfaction, continuously introducing new products…

The highly anticipated Africa Tech Alliance Forum [AfriTECH 4.0: https://africatechallianceforum.africa/] is scheduled to hold today Thursday, November 07, 2024 at Oriental Hotel, Lekki Road, Lagos-Nigeria. The forum will bring together industry leaders, policymakers, innovators, and entrepreneurs to explore the theme “Leapfrogging Digital Transformation for Future of Africa’s Economy.” AfriTECH 4.0 is poised to address critical conversations around the digital evolution of Africa, with a focus on key topics such as emerging technologies, sustainability, policy frameworks, and innovation in the tech ecosystem. The forum will highlight the importance of building sustainable and inclusive digital infrastructures that can drive economic growth and…

On November 1st, 2024, an enlightening event took place in Southwestern Nigeria, where a large number of journalists from prominent media houses including _The Guardian, Vanguard, Voice of Nigeria, NTA, Ogun Today, and Daily Trust etc., gathered to explore the transformative role of Artificial Intelligence (AI) in journalism. The highlight of the event was an inspiring talk by Godwin Udu, a visionary in the field of design and gaming, who shared his expertise on “Incorporating AI into Journalism.” The room was filled with anticipation as journalists from diverse backgrounds came together, eager to explore how AI is reshaping the landscape…

Women In Technology In Nigeria (WITIN) has been honored with the prestigious Inspiring Women in Science Outreach Award by Nature. This recognition highlights WITIN’s commitment to increasing female representation in STEM fields, particularly in health, security, and technology. WITIN’s founder and executive director, Martha Alade, accepted the award in London. She expressed gratitude for the recognition and emphasized the organization’s mission to provide underserved girls with access to STEM education and opportunities. The award judges were impressed by WITIN’s clear goals and its focus on empowering both girls and teachers. They also commended the organization’s community-driven approach. Dr. Magdalena Skipper,…

Airlines around the world strive to ensure a seamless and convenient travel experience for millions of passengers. However, behind the scenes, these businesses grapple with issues, such as complex payment processes which impact revenue, operational efficiency and customer satisfaction. The pressure to meet the ever-rising expectations of customers, as well as other issues, such as high transaction fees, threat of fraud, multi-currency complexities and reconciliation challenges all add up to form giant pain points that airlines have to constantly battle with. These pain points have a detrimental effect on the growth projections for the aviation industry in Africa. A recent…

By Orediretse Molebaloa The world is changing at a breakneck pace, and organisations that do not adapt to the shifting demographics of their workforce and customer base are at risk of becoming obsolete. Embracing diversity is no longer optional; it’s a business imperative for success.  The power of inclusion The traditional, homogenous workplace is a thing of the past. Diverse teams bring a unique blend of perspectives, experiences, and skills to the table, fuelling creativity and innovation. By challenging the status quo and embracing differences, organisations can tap into a vast reservoir of immeasurable potential. Diverse perspectives also enhance problem-solving…

The West African Telecommunications Regulators Assembly (WATRA) is taking steps to ensure a more equitable and consumer-friendly telecommunications landscape across the region. A recent in-person meeting of the WATRA “Access and Consumer Experience” working group in Banjul, Gambia, yielded crucial recommendations for harmonizing consumer rights and complaint-handling procedures. A Unified Approach to Consumer Protection Representatives from eight National Telecommunications Regulatory Authorities (NRAs) in Benin, Côte d’Ivoire, Gambia, Ghana, Guinea, Nigeria, Senegal, and Togo convened to discuss best practices and propose solutions to safeguard consumer interests. The group emphasized the importance of establishing a unified framework to protect consumer rights and…