Author: ITPulse

In this interview via Zoom Video Conference with ITPulse’ Martin Ekpeke, the Chief Executive Officer of CWG Plc, Mr. Adewale Adeyipo, stated that though CWG Plc has in place a ‘Work from Home Initiative’ since last year, not meeting his colleagues physically in the last four months due to Covid-19 pandemic is not a great experience. What are your thoughts about Covid-19 in the last five months? Covid-19 has taught us some lessons we could not have learned ordinarily. In the last five months, we have suddenly realized that the gap between the rich and the poor, the educated and…

By Olatayo Ladipo-Ajai Although Nigeria is an emerging market in many aspects and industries, customers in this region like those across the globe have increased their service level expectations which depend on communication. It is especially true for the contact centres that provide customers with support and services – whether it be in the banking sector, retail sector or even the insurance industry. However, couple this demand for communication with an increased need to accelerate digital transformation strategies and the requirement for streamlined robust technology solutions becomes apparent. Advancing Customer Experience (CX) through technology solutions is key to achieving customer…

The National Information Technology Development Agency (NITDA) has called on eligible Nigerians to apply for its technology innovation and entrepreneurship scheme, a capacity building programme for Hub managers, young Nigerians and innovative startups to spur digital job creation and economic growth. The technology innovation and entrepreneurship scheme was set up to address the challenges of capacity deficiency among Hubs and Startups in Nigeria. NITDA believes that startups suffer from issues of capacity deficiency such as ability to support start-ups, poor infrastructure and high cost of running their operations, especially amidst COVID19 Pandemic. As such, there is the need to build…

The news media is inundated with reports that the prices of data and telecommunication services are expected to crash 40 percent by 2025. This, according to Dr. Isa Ibrahim Pantami, Minister of Communications and Digital Economy, is based on the steps taken by the Federal Government to attract huge local and foreign investments. According to the Minister, the government has addressed two critical challenges in the telecommunications industry, particularly Right of Way (RoW) charges and infrastructural protection and development. He explained that these activities are part of the policy measures taken by the present administration to promote the digital economy…

By Segun Adams As the coronavirus pandemic forces firms to downsize and cut their wage cost to cope with the adverse economic realities, First Bank of Nigeria Limited (FirstBank) is bucking the trend with a different approach that puts its staff first, writes Segun Adams. In a pandemic year where employees are agreeing to pay cuts to keep their jobs and businesses are either downsizing or simply liquidating, First Bank of Nigeria Limited is an outlier, taking an unusual approach to demonstrate how organisations can still ensure the best outcomes for both employer and employees. The first-tier lender last Friday…

Nigeria’s 21st Century Technologies Limited, today made a bold step to tap into the USD12.58 Billion global Web Virtual Conferencing market by launching Konet, a business collaboration tool that will help Small, Medium and Large scale enterprises adapt to the new world of work instigated by the COVID-19 pandemic. Just like other solution in its class, Konet features include but not limited to Voice, Video, Live Chat, File Sharing with Brand Customisation and empowers businesses to become more productive online. Speaking during a virtual press conference to launch the service, the Founder and Chief Executive Officer of 21st Century Technologies…

The trio of Nigerian Communications Commission’s Omoniyi Ibietan, Anne Ezeh of GE Power and Ukwori Ejibe of Tony Blair Institute for Global Change will on Thursday 16 July, 2020 serve as panelists that will engage with IABC West Africa on issues in communication in a pandemic’s trajectory. In a statement issued and signed by Chido Nwakanma; President, IABC Nigeria, the three panelists, including two other experts will dwell on issues bordering how organisations irrespective of sector fared in the management of communication concerning the Coronavirus pandemic in a Webinar. “What lessons can professionals and other stakeholders derive from the challenges…

The Nigerian Communications Commission (NCC) has reiterated its commitment towards improving quality of service in the country’s telecom sector, even as a report disclosed that 95 percent of complaints from telecoms consumers were resolved within a 15-month period. In a statement signed by the Commission’s Director of Public Affairs, Dr. Ikechukwu Adinde, the telecom regulator stated even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic, leading to a heavy reliance on teleom services, its commitment to consumer satisfaction remains undeterred. Meanwhile, the report released by the Commission shows that 26,169 complaints…

Nigeria’s premier bank, Firstbank Plc has recorded a whopping 3.7 million active users across android and ios devices, the bank announced in a statement. The figure, according to the bank is a result of its resolve at reinforcing the digitisation of our payment systems, whilst putting our customers at an edge to conveniently meet their everyday needs at any time, irrespective of where they are. “We presently have over 3.7million active users on FirstMobile across android and ios devices, we remain steadfast at regularly reinventing our services on the App with dynamic and innovative capabilities to resonate our focus to…

As part of an effort to pursue and ultimately attain the digital economy quest, which is being championed by the Ministry of Communications and Digital Economy in partnership with other agencies of government and the private sector, the Nigerian Communications Commission (NCC) last week released a document detailing why 5G technology is key to Nigeria as a country. The telecom regulator believes that 5G will enable a new kind of network that is designed to connect virtually everyone and everything together including machines, objects and devices. 10 key points from the document are: 5G wireless technology is meant to deliver…