Author: ITPulse

PalmPay, an Africa-focused fintech platform, has been recognized in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for delivering exceptional customer experiences and surpassing traditional banks in key service areas. The survey underscores PalmPay’s strong performance across the customer journey, with customers praising the platform’s seamless transaction processing, reliability, and innovative features. PalmPay achieved a notable Customer Experience (CX) score of 81.6, ranking among the top fintechs in the region. This solidifies its position as a leader in Nigeria’s dynamic digital financial services landscape. The KPMG survey evaluates customer experience across six key pillars: Integrity, Resolution, Expectations, Time…

Zinox Technologies Limited, a leading African digital conglomerate, is demanding a public apology from Mr. Femi Falana, SAN, for including the company and its representatives in a recent lawsuit. Zinox maintains they have no connection to the underlying allegations. Mr. Falana, acting on behalf of his client Benjamin Joseph, CEO of Citadel Oracle Concept Limited, filed a lawsuit (FCT/HC/CR/985/24) against Zinox and its chairman, Mr. Leo Stan Ekeh. The lawsuit revolves around a contract dispute between Citadel and Technology Distributions Limited regarding computer supplies to the Federal Inland Revenue Service (FIRS). Zinox emphasizes that this matter has no bearing on…

AI in Nigeria today announced that InnovateAI Lagos 2025, the second edition of its flagship annual artificial intelligence (AI) conference, with the theme “Scaling AI Adoption in Nigeria: Catalysing Cross-Sectoral Innovation and Fostering Inclusive Growth,” is scheduled for February 21, 2025, in Lagos, Nigeria. According to AI in Nigeria, a collective of visionary leaders and tech enthusiasts dedicated to propelling Nigeria to the forefront of the global AI revolution, InnovateAI Lagos 2025, scheduled to be held at the Landmark Event Centre in Lagos, will promote a theme that builds upon the success of the inaugural edition. Co-convener, Dotun Adeoye comments…

African Export-Import Bank (Afreximbank) has intensified its push for more empowerment opportunities for African youths, insisting that the continent’s future and relevance in global socio-economic discussions lie in its youth. The Bank’s President, Benedict Okey Oramah, stated this at the 5th edition of the youth summit organized by Grand Africa Initiative (GAIN), an African non-governmental organization, in Abuja on the theme “Connecting Africa through Youth Entrepreneurship and Digital Innovation.” Over the years, youth representatives from 91 countries, officials of Federal and State governments, development partners, notably, the Development Bank of Africa (DBN), Afreximbank, and several others participated in the Summit.…

The Association of Licensed Telecommunications Operators of Nigeria (ALTON) has issued a stark warning about the dire state of the telecom sector, urging for an immediate review of tariffs to ensure its survival. In an address delivered at the End-of-Year Dinner with Industry Stakeholders, ALTON Chairman Engr. Gbenga Adebayo painted a grim picture of the sector facing a “siege” from rising costs, including energy, inflation, and foreign exchange volatility. Despite these mounting challenges, tariffs have remained stagnant, leaving operators struggling to maintain and expand their networks. Adebayo warned of potential consequences if the situation is not addressed, including service shedding,…

UnoTelos, a leading telecommunications innovator in Nigeria, today announced a groundbreaking strategic partnership with Niral Networks, an advanced Private 5G and Edge AI computing solutions provider from India. This collaboration marks a significant milestone in addressing connectivity challenges and driving digital transformation across Africa. The partnership between UnoTelos and Niral Networks emerges from a shared vision to overcome critical network infrastructure limitations that have traditionally hindered technological progress in the region. By combining UnoTelos’ deep understanding of the African market with Niral Networks’ cutting-edge NiralOS 5G Core and Edge AI technology, the collaboration aims to deliver secure, low-latency, and scalable…

The Nigerian Communications Commission (NCC) has issued a public notice approving the disconnection of Exchange Telecommunications Limited from MTN Nigeria Communications Limited. The public notice signed by Reuben Mouka, Director, Public Affairs at NCC noted that the decision to disconnect Exchange Telecommunications Limited follows Exchange’s failure to settle outstanding interconnect charges. The NCC, in accordance with the Nigerian Communications Act 2003 and the Guidelines for Procedure for Granting Approval to Disconnect Telecommunications Operators, 2012, reviewed the application from MTN and provided Exchange with an opportunity to respond. After careful consideration, the NCC determined that Exchange’s reasons for non-payment were insufficient.…

Leo Stan Ekeh, Chairman of Zinox Group, has dismissed a recent lawsuit filed against him, his companies, staff, and wife as a media trial. Ekeh claims the lawsuit is being used to harass him and his associates. Ekeh refutes the allegations made by Femi Falana (SAN), the lawyer representing Benjamin Joseph of Citadel Oracle Concepts Ltd, accusing him of misleading the Attorney General to issue a fiat for the case and engaging in media trial tactics. According to Ekeh, several reasons why he believes the lawsuit lacks merit include the fact that Benjamin Joseph was already convicted of false petitioning…

In an extraordinary display of excellence, Kingsley Ifeanyi Adonu, a leading MTN Nigeria partner from Enugu, has shattered records to claim the top prize at the 2024 MTN Nigeria Partners Award. Adonu emerged as the number one partner in airtime and data distribution across Nigeria, a monumental achievement that marks the first time a partner from the Southeast has reached such heights in the history of MTN Nigeria. This victory is not just a personal milestone for Adonu but a transformative moment for the Southeast region. His success is a beacon of hope and a testament to the power of…

The Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) have issued a final directive to Deposit Money Banks (DMBs) and Mobile Network Operators (MNOs) to settle the outstanding N250 billion USSD debt within six months, failing which they face severe penalties. In a joint circular dated December 20, 2024, the regulators outlined a structured payment plan requiring banks to pay 60% of debts incurred before February 2022 as full and final settlement by July 2, 2025. For debts incurred after February 2022, banks must pay 85% of outstanding invoices by December 31, 2024, and ensure 85% of…