In order to abide by its strategy, which is aimed at building qualitative indigenous content for consumption in the ICT sector, the National Information Technology Development Agency (NITDA) has decided to create a forum meant to help citizens express their grievances as it relates to indigenous IT product and services and settle such in a non-litigious manner.
The Director-General of NITDA, Mal. Kashifu Inuwa stated this today at a Webinar with the theme: “Virtual Digital Services Consumer Protection Forum”, where a Draft Framework on Alternative Dispute Resolution for the ICT Sector was presented for review.
He said the conceptualisation of the consumer forum as well as drafting the alternative dispute resolution in ICT framework would be able to address the multiple complaints and quality of ICT products and services in the sector.
“We are concerned that leaving such issues unattended will lead to lack of confidence in local ICT products and services, which in turn attract to very low patronage and job losses,” said Inuwa who was represented at the webinar by Dr. Usman Gambo Abdullahi, Director IT Infrastructure Solutions at NITDA.
Inuwa maintained that NITDA’s aim is to protect digital products and services for consumers while also encouraging Nigerians to buy made in Nigeria ICT products.