Author: ITPulse

PalmPay, a prominent fintech player in Nigeria, has inaugurated a state-of-the-art experience center in Opebi, Ikeja, Lagos, to strengthen customer support. This physical touchpoint offers personalized assistance, issue resolution, and product education, supplementing PalmPay’s existing robust digital support channels. The launch reflects PalmPay’s dedication to exceptional customer experience, a commitment recently recognized by KPMG’s 2024 West Africa Banking Industry Customer Experience Survey. PalmPay aims to expand its physical presence with more centers nationwide, fostering closer connections with its users. This milestone marks a significant step in PalmPay’s expansion strategy in Nigeria, with plans to launch additional customer experience centers in…

At the Omniverse Summit 2025 in Lagos, Kashifu Inuwa, Director-General of the National Information Technology Development Agency (NITDA), emphasized the critical need for strengthened industry collaboration to propel Nigeria’s digital transformation. Represented by Dr. Aristotle Onumo, Director of Stakeholder Management and Partnerships, Inuwa highlighted innovation and policy as essential drivers of sustainable growth. Inuwa painted a picture of Nigeria’s burgeoning tech ecosystem, citing a 55%+ internet penetration rate and projections of the digital economy contributing over 20% to GDP by 2030. He pointed to the success of homegrown fintech giants like Flutterwave, Paystack, and Moniepoint as proof of Nigeria’s potential…

A landmark five-year partnership between Infobip and Bayobab, MTN Group’s digital infrastructure subsidiary, is set to revolutionize SMS services across Africa. This collaboration streamlines messaging for brands enhances security, and unlocks new opportunities for mobile operators. Here are the five key takeaways: Simplified Messaging for Brands: Bayobab will leverage Infobip’s Communication Platform as a Service (CPaaS) to provide a single, unified access point for brands and aggregators to send SMS messages across the MTN Group’s network and beyond. This eliminates the need for individual connections with multiple Mobile Network Operators (MNOs), significantly simplifying the process and reducing administrative costs. Brands…

MTN Nigeria, has received a “B-” rating in Climate Change and a “C” rating in Water Security from the globally recognized Carbon Disclosure Project (CDP). These scores highlight MTN Nigeria’s ongoing efforts to address environmental challenges and its commitment to transparently managing climate and water-related risks. The CDP ratings also reflect MTN Nigeria’s dedication to enhancing its non-financial disclosures and sustainability reporting, demonstrating accountability and progress in its environmental performance. “We are embedding ESG considerations at the core of our operations, in recognition of its critical role in driving long-term value creation for our stakeholders,” stated Tobe Okigbo, Chief Corporate…

ALX, Africa’s premier tech career accelerator, proudly announces that 21 exceptional learners from its Pathway program have been awarded prestigious Mastercard Foundation scholarships to pursue further studies at the African Leadership College of Higher Education (ALCHE). Notably, seven of these outstanding scholars hail from Nigeria, solidifying the nation’s position as a breeding ground for high-caliber talent within ALX’s transformative ecosystem. The ALX Pathway program equips Africa’s future leaders with vital skills, robust networks, and access to life-altering opportunities in high-demand industries, serving as a springboard to global universities and scholarships. “At ALX, we believe in unleashing Africa’s potential by empowering…

Public institutions in Nigeria have a knack for policy inconsistency. They can aggressively pursue a course of action one moment and, the very next, introduce measures that directly contradict their stated objectives. The Central Bank of Nigeria (CBN) is currently at the centre of one such paradox.   Everyone alive in the last couple of years witnessed the CBN champion financial inclusion, digital banking and cashless transactions. It actively encouraged banks to expand their digital footprint, increase adoption of digital payments and decongest the banking halls. Nigerians responded positively. People embraced digital banking, relying on ATMs, mobile transfers and POS…

Nigeria’s technology ecosystem is experiencing unprecedented growth, attracting billions in investment and fundamentally revolutionising financial services, according to Kashifu Inuwa, Director-General of the National Information Technology Development Agency (NITDA). Speaking at The Omniverse Summit 2025 in Lagos, Inuwa, represented by Dr. Aristotle Onumo, Director of Stakeholder Management and Partnerships, emphasized that Nigeria has the potential to become a global digital powerhouse through sustained industry collaboration and adaptive policy. Inuwa highlighted key metrics illustrating Nigeria’s digital momentum, noting that the country’s internet penetration rate exceeds 55% and the digital economy is projected to contribute over 20% to the GDP by 2030.…

AVEVA, a global leader in industrial software driving digital transformation and sustainability, has secured a coveted position in the Leaders Category of the 2024-2025 IDC MarketScape for Worldwide Manufacturing Execution Systems (MES). This recognition underscores AVEVA’s strong capabilities and innovative approach to modern manufacturing. This recognition underscores AVEVA’s strong capabilities and innovative approach to modern manufacturing. The IDC MarketScape report highlights AVEVA’s unique “composable and model-driven MES” which merges powerful business process management with core MES functionalities. This enables manufacturers to achieve consistent standards across multiple sites, track global key performance indicators (KPIs), implement industry best practices, and drive continuous…

By Martin Ekpeke Stakeholders who gathered at the International Submarine Cable Resilience Summit in Abuja, Nigeria have outlined key areas where global cooperation is needed to enhance submarine cable resilience across the world. The three key areas include strengthening cable protection through risk mitigation, promoting diverse routes and landings to enhance resilience and continuity, and facilitating timely deployment and repair. This is even as governments, industry executives and international organizations expressed support for strengthening the world’s vital undersea network of telecommunications cables at the summit. The summit, hosted by Nigeria in partnership with the International Telecommunication Union (ITU) and the…

By Martin Ekpeke The Nigerian Communications Commission (NCC), in partnership with the Ministry of Communications, Innovation, and Digital Economy, has set its sights on a significant leap, aiming to elevate the telecommunications sector’s contribution to the nation’s Gross Domestic Product (GDP) to 25%. This ambitious target comes as the latest data from the National Bureau of Statistics (NBS) reveals the sector’s robust, albeit slightly decelerating performance. Currently, the telecom sub-sector contributes 14.40% to the GDP in the fourth quarter of 2024, according to the NBS, solidifying its position as the third-largest contributor to the real GDP, trailing only crop production…